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Returns, Cancelations & Change Orders

 

 

WHAT IS OUR RETURN POLICY?

 

You may cancel or change your order within 24 hours of purchase. At Domain 38 we are committed to our customers and satisfaction is important. We back our products and offer a 100% customer satisfaction guarantee. Please contact info@domain38.com for the return shipping address if you would like to return within 30 days. You may return the product to us undamaged within 30 days, email tracking information, name and order# to info@domain38.com and we will gladly refund you one your sign is received undamaged and in good condition.

NOTE: It is the customer responsibility to return your product. Shipping charges will not be refunded.  Domain 38 does not supply pre-paid shipping materials for returns, or cover the returned merchandise shipping fees.  You must send back unwanted product at your own expense. Once product returned and reviewed, a refund within (12-24) hours of receiving the returned merchandise.

We highly recommend shipping your piece (s) back via Fedex/UPS not USPS.

 

CANCELLATION POLICY?

 

You may cancel your order within (24) hours of purchase, Central Time Zone.  Your satiation is important to us.

To cancel your order, please email: info@domain38.com and label the subject line:  CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER. 

Cancelations after (24) hours, require the customer to return the undamaged product to receive a full refund.  We cannot exchange your order after (24) hours because it will have already gone into production.  Please review our RETURN POLICY.

 

CHANGE MY ORDER

 

Your order may be revised and address details within (24) hours of purchase. Please contact info@domain38.com as soon as possible with your change requests, and label the subject line:  CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER.  We will confirm your changes have been made. Order changes can not be made after 24 hours and subject to our return policy.