FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER ARRIVE?
We have facilities internationally to provide purchases quickly & offer FREE SHIPPING too many locations around the world.
• Continental United States - FREE SHIPPING 5-8 Business Days
• Canada - FREE SHIPPING ON MOST SIZES 7-10 Business Days
• Australia - FREE SHIPPING 5-8 Business Days
• UK - FREE SHIPPING 8-15 Business Days
Please note that during holidays, delivery may take slightly longer due to increased order volume.
WHAT IS YOUR RETURN POLICY?
You may cancel or change your order within 24 hours of purchase. If your product is not canceled in the 24 hour window it will be sent automatically. Then after you receive your sign you may then return it undamaged based on the return guidelines below. At Domain 38 we are committed to our customers and satisfaction is important. We back our products and offer a 100% customer satisfaction guarantee.
Please contact firstname.lastname@example.org for the return shipping address if you would like to return within 30 days. You may return the product to us undamaged within 30 days, email tracking information, name and order# to email@example.com and we will gladly refund you one your sign is received undamaged and in good condition.
RESTOCK FEE: Your order will be refunded minus a $30 restocking fee. Please make sure to measure your space to choose the correct size. Also return shipping charges are customer's responsibility and not reimbursed in the refund.
NOTE: It is the customer's responsibility to return your product. Shipping charges will not be refunded. Domain 38 does not supply pre-paid shipping materials for returns or cover the returned merchandise shipping fees. You must send back unwanted product at your own expense. Once the product returned and reviewed, a refund within (12-24) hours of receiving the returned merchandise.
COLOR DIFFERENCES: Please note that due to differences in monitors, colors seen your computer screen may be slightly different than the print you receive. Our print colors true to the artist’s specifications and cannot alter the original artwork.
My product arrived damaged, what do I do?
• Take a digital photos of your damaged product and the shipping box it arrived in (if the package is also damaged).
• Attach all your photos to an email and send them to firstname.lastname@example.org. Be sure to include your ORDER NUMBER, FULL NAME, and brief description.
• You will receive an email within 24 hours confirming that your damaged replacement will be processed.
• If your photo return is confirmed, you do not need to mail back your product.
We will process the replacement based on the claim and automatically send out your replacement within 72 hours.
TRACKING YOUR ORDER
Tracking will be updated & and a confirmation email will be sent to the email you provided at the time of purchase. Allow at least (4) business days to receive your tracking link to check your order status.
WHO DO I CONTACT FOR PRESS INQUIRIES?
For all press inquiries email: email@example.com and your email will be forwarded to the best.
DO YOU OFFER BULK & WHOLESALE?
We will offer bulk and wholesale orders soon. Please email firstname.lastname@example.org if you are interested and we can put you on our mailing list.
INCHES OR CENTIMETERS?
All canvas art are in inches.
WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept Visa, Mastercard, Amex, and Paypal.
WHO DO I CONTACT FOR ANY OTHER QUESTIONS?
Open Mon.- Fri. 10:00 a.m.- 3:00 p.m. Central Time.
Domain 38 is closed the following days so our employees can spend time with their families.
• Saturday & Sundays
• New Year's Day
• Memorial Day
• Independence Day
• Labor Day
• Veterans Day
• Thanksgiving Day
• Christmas Eve, Christmas Day and 2 following days
ECO Friendly & GreenGuard Gold Certified Inks
ENVIRONMENTAL FRIENDLY PRINTING
Domain 38 water-based printing products ensures that they are solvent-free and do not pose a threat to the environment. Our prints are safer for schools, hospitals, employees and customers than solvent-based printing methods. Domain 38 canvas printed art uses GreenGuard Gold certified, inks, printed substrates, and the combination of both for indoor applications—contribute to healthier indoor environments by minimizing potential exposure to airborne chemicals.
ENERGY EFFICIENT PRINTING
Domain 38 canvas prints are created with HP Latex printers due to the eco-friendly benefits of the products we use. These printers designed to minimize the environmental impact of printing through manufacturing, use and disposal to developing and sourcing sustainable substrates, HP is designing end-to-end sustainability into large-format signage printing. HP Latex printers, primary eco-labels: ENERGY STAR® A voluntary United States (US) Environmental Protection Agency (EPA) program that certifies products for superior energy efficiency. ENERGY STAR® is recognized by governments in the US, Taiwan, the EU, Australia/New Zealand, and Japan and products sold to these countries must be certified.
REDUCING OUR CARBON FOOTPRINT
Domain 38 has several locations worldwide to ship with ease in many countries around the world. Domain 38 will be manufactured at the facility closest to your location, which makes for shorter shipping distances and reduced carbon emissions.
Domain 38 canvas art is high-quality canvas material stretched over a 1.25 solid wood frame for superior quality wall art.
• All canvas art comes ready to hang straight out of your shipping box with a pre-installed saw tooth hanger on the back. Just find your hanging location and hang with a small nail in your wall.
• Domain 38 wall art comes with black finished gallery sides for a high-end look on all of our canvas art.
• Eco-friendly inks are used in all of our products for a cleaner environmentally friendly product for your home or business.
DOMAIN 38 does not offer custom sizes or custom design to any product.